The second-hand marketplace Shoppers Express Anger Over Size Changes

Shoppers are voicing their frustration due to a modification that led to items being listed as the wrong size.

The second-hand shopping app has revised its sizing categories for women's and children's clothes without notifying all users about the change.

Social Media Response

Countless users and merchants have taken to social media stating that platform listings now display a different size category versus the original listing as a result of the reclassification.

The company said the updated approach better aligns with other platforms.

They have suggested members to review their products and update the measurements by hand when needed, which has left users frustrated.

Measurement Approach Modifications

Previously, the sizing featured a single numeric size and a letter, like S/8 or M/10.

The revised method features a letter and a range like S/UK 8-10.

With some products, the measurements have been reclassified - such as a large size was formerly size 12 but is now a UK 16-18.

Member Stories

One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Few clothing companies classify XL as 20-22," which is what Vinted now does.

A different member, located in Scotland, stated items she posted on Vinted with size 14 labels were displaying on the service as size 20–22.

"Should someone sized 20-22 purchase these they will likely be quite upset," she explained.

Manual Updates

Another shopper, based in Derby, explained she became annoyed because the modification necessitated personal updates the sizing for "all her products".

"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she stated.

Marketplace Information

The app has more than 100 million users, with 18 million British users.

It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.

This is not the initial instance where an unanticipated change on the platform has faced criticism: last year, the platform withdrew an update to its shipping options following member complaints.

Brianna Gill
Brianna Gill

A philosopher and cultural critic with a background in Scandinavian studies, focusing on existential questions and societal trends.